Customer reviews of Painswick Valley Car Sales Ltd

By Anonymous on 20 November 2021 | Purchase not verified

Disappointing experience had with this seller. We fell for the smooth sales man tactic and promises James provided over the phone with regards to putting a deposit down. He assured us he would happily refund our deposit if we changed our mind but he went back on his word. So disappointing. We loved the car; were so excited, asked all the questions and it ticked all the boxes. Of course the pressure is there to put a deposit down before it’s sold. We did that with intention to buy. Everything over the phone - big lesson learned! Leading up to final day we carried on final checks and discovered it was not ULEZ compliant (something we asked on the phone and James said yes - everything about the car was positive hence the deposit payment). The car is no longer useful as we wouldn’t be able to use it (London) and when we asked for the deposit back that’s when we dealt with the real James. Completely changed his tune, professionalism and manners. He was no longer poised but ruthless - I was so surprised. Get things in writing rather than over the phone! Things like this reduces your faith in people. Don’t trust people as people can always go back on their word. I lost out but learned a big lesson. Hope you enjoy that ‘little change’ to you which really hit our pockets. Wishing you all the best

Reply from Painswick Valley Car Sales Ltd on 03/12/21

Dear sir, after facing a series of questions about the Mini Countryman we had for sale, you placed a deposit to reserve the car to prevent it being sold to others. This deposit was returnable on the basis that upon collection, if the car wasn’t as described you would be entitled to it back, this was offered in reassurance and a policy we adopted during the COVID pandemic on click and collect basis with 100% success. The car was off sale of 9 days, adverts removed from approx 12 web sites, 2 other interested parties informed the car was sold. 24 hrs before collection you called demanding a £1000 discount apologising that you hadn’t helped your wife with the purchase, but if you had, that would be what you would demand. 12 hrs before collection, you call saying you forgot to ask if the car was suitable for London congestion charges. With respect, we live in Gloucestershire, we are not able to second guess where the cars we are selling are going to be driven and at NO POINT WAS THIS EVER MENTIONED UNTIL NOW! You then are offered a full credit note equivalent to the £290 deposit so that you can choose something suitable from our current or future stock here at Painswick Valley Cars. A deposit was placed to reserve the car for a Friday 1pm collection and you didn’t turn up. What would you like us to do, return all deposits to customers who change their mind 12 hours before collection up to 10 days after initially taking it? Because that’s what we did, in the form of a credit note! While I appreciate you feel aggrieved, we are a fantastic little family run car sales outlet and your review, full inconsistencies and errors in an attempt to tarnish our name is shameful. We at no stage did anything wrong and offered our normal high attention to detail approach, you however didn’t know what you were doing…… Kind regards

By Anonymous on 31 August 2021 | Purchase not verified

Recently purchased a Ford Fiesta for my son and have to say the experience from test driving the car to agreeing to purchase was very professional and enjoyable . Thank you to James and his Mother who did a fantastic job preparing the vehicle for collection . Fully recommend this Dealership .

By Sarah L on 29 August 2021 | Purchase not verified

I don't very often leave reviews unless service received or a product purchased is exemplary. On this occasion I received both. From the first contact with James on the telephone his passion for service and customer satisfaction wad clearly evident. Nothing was too much trouble and upon collection of the car, a Smart Fortwo i was so happy with my purchase- it was in showroom condition. A lovely touch enriched my experience too as James's mum valeted the car whilst I waited - it didn't need it as it was already immaculate but very much appreciated. This is a well established family run business who select quality cars backed up with looking after the customer from start to finish. I would not hesitate to recommend James and family to anyone looking for a genuine quality car sold by such caring, lovely people !

By Tim F on 17 July 2021 | Purchase not verified

Having always bought new and just pulled out of a used car sale because of a dodgy vehicle, I must admit that I was a little wary. However, James and his mum at Painswick valley cars were absolutely awesome- professionals who take pride in what they offer. James talked me through the car that I eventually bought and had it thoroughly cleaned and checked at an independent garage before I took ownership. He even agreed to update the MOT and some of the cosmetic aspects of the car. The fact that he also gives a three month warranty and always buys his cars from main dealers, means that there is greater peace of mind too. I was really impressed with the service from start to finish and would definitely go back when I need my next car.

By Fiona W on 27 June 2021 | Purchase not verified

Enquired about a VW Tiguan on the Friday and picked it up on the Saturday with new MOT. Could not have been more helpful. Highly recommended.

By Fiona G on 13 January 2021 | Purchase not verified

James sold me my Mini Cooper S . From the start he was great and answered any questions I had. He generously cleaned and MOT the car before delivering it to us . You can really tell he is passionate at what he does. Would 100% recommend Painswick Valley Car Sales and will for sure use them again in the future.

By Kate P on 09 January 2021 | Purchase not verified

James sold us a A Class Mercedes- the quality of the car is second to none. James communication with us was excellent and he ensured the car was MOT’d and ready for us with little notice. Would certainly buy here again and would highly recommend.

By Tarnjeet R on 05 January 2021 | Purchase not verified

He is the loveliest and most down to earth person in the south east. He sold his gem of a Subaru Impreza to me and gave me great advise and helped me from start to end. The vehicles he maintains are to the highest of standards. The vehicle was my dream car and the passion and reliability he has is above and beyond. Cheers to you and your mother for all of your support, J, thanks again.

By Damian R on 07 December 2020 | Purchase not verified

I purchased a Ford Fiesta from James and couldn't be happier with my purchase. The service was first class, efficient and very competitive on price. I travelled quite a distance to see the car and it was exactly, it not better, than advertised. The car had a MOT before I picked it up, which was possible due to a timely response from James from viewing the car to picking it up. I would definitely recommend the garage and James to others and will no doubt be back again in the future.

By Sharon K on 10 October 2020 | Purchase not verified

Received a first class service from James, Marilyn and John. All very friendly, helpful, honest and open. I had a very fair price for my car in part exchange for a lovely Ford Fiesta Zetec. The whole process was really straight forward and I drove away in an imaculately presented car, fully serviced, MOT'd and most importantly...my phone blue toothed in!! Would not hesitate to recommend, and would 100% use again. Many thanks!